Privacy Policy for Mr. Twister Plumbing

1. Introduction

Mr. Twister Plumbing ("we," "our," or "us") values the privacy of our customers and website visitors ("you," "your," or "user"). This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights concerning your data. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

- Personal Information: This includes your name, address, phone number, email address, and any other information you provide directly to us when using our services, including when you book a service, contact us for inquiries, or sign up for our newsletters or special offers.

- Service Information: Details about the plumbing or drain cleaning services you request or have received from us.

- Payment Information: Information required to process payments for services rendered, such as credit card details or other financial data.

- Technical Information: Data automatically collected through your use of our website, such as IP addresses, browser type, operating system, referring URLs, and browsing behavior.

- Communication Information: Records of your communications with us, including emails, phone calls, and texts.

- Communication Information: Records of your communications with us, including emails, phone calls, and texts.

3. How We Use Your Information

We use your personal information to:

- Provide, maintain, and improve our plumbing and drain cleaning services.
- Process transactions and send you related information, including confirmations, invoices, and receipts.
- Communicate with you about services, promotions, and other news related to Mr. Twister Plumbing.
- Respond to your inquiries, provide customer support, and send you administrative messages.
- Analyze website usage and perform marketing and advertising activities.

4. Texting Opt-In and Communication

When you opt-in to receive text messages from Mr. Twister Plumbing, we may send you information regarding your service requests, appointment reminders, promotional offers, and other updates related to our services.

Texting opt-in information is not shared with any third parties for marketing or promotional purposes without the express permission of the consumer providing their phone number and other personal information.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

- Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, IT service providers, and customer service platforms. These third parties are obligated to maintain the confidentiality of your information and are restricted from using it for any purpose other than providing services to us.

- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

- Business Transfers: If Mr. Twister Plumbing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments outlined in this policy.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

- Access and Correction: You may request access to your personal information and request corrections if the data is inaccurate or incomplete.

- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly. However, you may still receive non-promotional messages related to your service requests or transactions.

- Data Deletion: You may request that we delete your personal information, subject to certain legal obligations or legitimate business purposes.

8. Children's Privacy

Mr. Twister Plumbing's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mr. Twister Plumbing

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.